Delivery & Returns
Fast, reliable delivery and hassle-free returns
Delivery Options
Standard Delivery
- • 3-5 working days
- • £3.95 for orders under £50
- • FREE for orders over £50
- • Tracked delivery with email updates
Express Delivery
- • Next working day (order before 2pm)
- • £9.95 for all orders
- • Fully tracked with 1-hour delivery window
- • SMS notifications on delivery day
Saturday Delivery
- • Delivered on Saturday
- • £12.95 for all orders
- • Order by Friday 2pm
- • Perfect for weekend celebrations
Personalisation Processing
Please Note: Personalised items require additional processing time:
- • Engraved items: 1-2 working days
- • Embroidered items: 2-3 working days
- • Printed photo gifts: 1-2 working days
- • Custom jewellery: 3-5 working days
Processing time is in addition to delivery time
International Delivery
We currently deliver to the following countries:
Europe
- • 5-7 working days
- • From £15.00
- • Fully tracked
Rest of World
- • 7-14 working days
- • From £25.00
- • Tracked where available
Returns Policy
30-Day Returns Guarantee
We want you to love your personalised gift. If you're not completely satisfied, you have 30 days from delivery to return your item for a full refund or exchange.
How to Return an Item
- 1. Contact Us: Email returns@verano.co.uk with your order number
- 2. Receive Return Label: We'll send you a prepaid return label
- 3. Pack Securely: Use original packaging if possible
- 4. Drop Off: Take to any Post Office or arrange collection
- 5. Refund Processed: Within 5 working days of receipt
Important Information
- • Personalised items can only be returned if faulty or incorrectly personalised
- • Items must be unused and in original condition
- • Original packaging should be intact where possible
- • Proof of purchase required for all returns
Frequently Asked Questions
Can I change my delivery address?
Yes, if your order hasn't been dispatched yet. Contact us immediately at support@verano.co.uk
Do you deliver to PO Boxes?
Unfortunately, we cannot deliver to PO Box addresses. Please provide a full street address.
What if my item arrives damaged?
Please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund immediately.
Need Help?
Our customer service team is here to help with any delivery or returns questions.